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How do I use Remote Desktop (Windows to Windows)?

how-do-i-use-remote-desktop-(windows-to-windows)?

Answer All faculty, staff and students have the ability to use Remote Desktop to view their designated on-campus computers. *Please note: Remote Desktop allows you to remotely connect to an on-campus computer, even if you are off-campus. Remote Desktop is helpful for working from home. Windows computers will have the “Remote Desktop Connection” program installed locally. […]

How will communication companies and the FCC respond to Covid-19?

how-will-communication-companies-and-the-fcc-respond-to-covid-19?

Question How will communication companies and the FCC respond to Covid-19? Answer All faculty, staff and students have the ability take advantage of a recent FCC agreement that states internet service providers will waive late fees, not cut off service for lack of payment, and will open hot-spots.   A recent FCC agreement stating that providers will […]

How Do I Remote Access via Remote Desktop? (MAC to Windows)

how-do-i-remote-access-via-remote-desktop?-(mac-to-windows)

Question How do I use my Mac to remotely access a Windows computer on-campus? Answer All faculty, staff and students have the ability to remote access. Step 1: Obtain the service tag of the computer to be remotely accessed and submit an ITS request Obtain the computer name/Service Tag of the device to be remotely accessed. […]

How do I Remotely Connect from a Mac to another Mac via Remote Desktop?

how-do-i-remotely-connect-from-a-mac-to-another-mac-via-remote-desktop?

Answer All faculty, staff and students have the ability to connect via remote desktop. Configure your destination Mac computer: Open “System Preferences” by searching for it in the top right of your screen, and click on the “Sharing” icon.    In the “Sharing” window, check the box for “Screen Sharing” and make sure the radio button […]

How do I log in to the VPN with Two-Factor Authentication (2FA)?

how-do-i-log-in-to-the-vpn-with-two-factor-authentication-(2fa)?

Answer All faculty, staff and students have the ability to log in to the VPN. *Please note: Enrollment in Two-Factor Authentication (2FA) is required to log in to the VPN.  Need help setting up VPN on your computer? Please visit one the following knowledge articles:   Launch “Cisco AnyConnect Secure Mobility Client.”   Click “Connect.”    In the new dialog box, type […]

How do I Connect to VPN using Duo 2FA with a SMS Text Message?

how-do-i-connect-to-vpn-using-duo-2fa-with-a-sms-text-message?

Answer All faculty, staff and students have the ability to use a Duo text message (SMS) when accessing our Cisco VPN using the AnyConnect application. *Please note:  The VPN client requires UNCW Two-Factor Authentication through the Duo application. 2FA provides an additional layer of security to your UNCW account. If you have the Duo application installed […]

How do I Connect My Android to VPN?

how-do-i-connect-my-android-to-vpn?

Question How do I Connect My Android Device to VPN (Virtual Private Network)? Answer All faculty, staff and students have the ability to connect their Android devices to UNCW’s VPN. Download the AnyConnect client from the Play Store. Accept the End User License Agreement by tapping OK. Grant the AnyConnect app permissions to your phone. Tap […]

How do I Set Up a VPN Connection on a Mac? (New VPN Client)

how-do-i-set-up-a-vpn-connection-on-a-mac?-(new-vpn-client)

Answer All faculty, staff and students have the ability to set up a VPN connection off-campus on personal computers and on UNCW-owned Apple computers.  Go to https://vpn.uncw.edu.  Type in your UNCW username and password.  Please type one of the following, and then click “Login:” “push” – DUO will send a push notification to your registered phone with the […]